NOTE: Returns are accepted only during before or while camper is at camp. We will not accept returns after camper has departed camp.

How to Return a Product

Items must be pre-authorized for return by phone or email prior to sending merchandise back, no exceptions. Returned merchandise must be unused. Name identification--other than sewn-in name tapes--must not be in the clothes. Please note you are responsible for the cost of shipping merchandise back to us if the merchandise has been shipped to your home address.

Once we have received your return we will process store credit/exchange within four business days. Include your daytime phone number in case we need to call you to clarify any information you have given us. C.O.D. RETURNS WILL NOT BE ACCEPTED.

Please pack Returns carefully and send to:

Robin Hood Outfitters 
430 Coolidge Avenue 
Pittsburgh, PA 15228 
Attn: Marie Young

 


How to Exchange a Product

Items purchased must be pre-authorized for exchange by phone or email prior to sending merchandise back, no exceptions.

Exchanged merchandise must be unused. Name identification--other than sewn-in name labels--must not be in the clothes. Returning the merchandise you wish to exchange is your responsibility. Please note you are responsible for the cost of shipping merchandise back to us if the merchandise has been shipped to your home address. Include your daytime phone number in case we need to call you to clarify any information you have given us. C.O.D. RETURNS WILL NOT BE ACCEPTED.

Once we have received your returned items for exchange we will process store credit/exchange and process and send the replacement items to you or to camp within four business days. Your replacement order will be charged the standard handling fee.

Express shipping your exchange will incur additional fees. Please contact customer service at uniforms@robinhoodcamp.com for Express shipping prices.

If Robin Hood Outfitters has made a mistakeon your order, we will credit you for insured ground return receipt delivery or issue a call tag to retrieve the items. Issuance of a call tag can only be achieved by calling customer service at uniforms@robinhoodcamp.com.


Please pack Exchanges carefully and send to:

Robin Hood Outfitters
430 Coolidge Avenue 
Pittsburgh, PA 15228 
Attn: Marie Young


Thank you for shopping with us!